Cancellation/Refund Policy

 

Thank you for shopping at with us. We appreciate the trust you have placed in us with your online purchase of our products, including incense sticks, handicraft items, gift items, corporate gift packaging and festival gifting packages. Please read this cancellation and refund policy carefully before making a purchase.

 

Cancellation Policy.

 

Order Cancellation by the Customer:

• Orders can be canceled within 24 hours of placing the order without incurring any cancellation charges.
• After 24 hours, cancellations may be subject to a cancellation fee, depending on the stage of processing.

Cancellation Fee:

• If the cancellation is requested within 24 hours, no cancellation fee will be charged.
• For cancellations after 24 hours, a fee may be applied based on the processing stage of the order. The fee will cover administrative and processing costs.

Cancellation Process:

• To cancel an order, please contact our customer support team at [insert contact details]. Provide your order number and relevant details for a smooth cancellation process.

Refund Policy.

 

Refund Eligibility:

• Refunds will be processed for eligible cancellations.
• To be eligible for a refund, the product must be in its original condition, unused, and in its original packaging.

Refund Process:

• Refunds will be issued to the original payment method used during the purchase.
• Once your cancellation request is approved, refunds will be processed within [insert number of days] business days.

Non-Refundable Items:

• Certain items are non-refundable, including personalized or customized products.
• Perishable goods such as incense sticks are not eligible for refunds.

Damaged or Defective Products.

 

Return Process:

• If you receive a damaged or defective product, please contact our customer support team within [insert number of days] days of receiving the order.
• Provide clear pictures of the damaged or defective product along with your order number.

Replacement or Refund:

• We will either replace the damaged or defective product or provide a refund based on your preference.

Contact Information.

 

If you have any questions about our cancellation and refund policy, please contact us at letstalk@drushtigroups.in.

 

Changes to this Policy.

 

We reserve the right to modify or update this policy at any time without prior notice. Please check our website for the most current version of our cancellation and refund policy.

 

By making a purchase on www.drushtigroups.in, you acknowledge that you have read, understood and agreed to the terms of this cancellation and refund policy.