Thank you for choosing Drushti Business Solutions Private Limited. Our Return Policy is designed to assist you in the process of returning or exchanging products purchased on our website www.drushtigroups.in. Please read this policy carefully before initiating a return.

 

1. Eligibility for Returns:
2. Product Condition: To be eligible for a return, the product must be in its original condition, unused and in its original packaging.
3. Timeframe:Returns must be initiated within 07 days from the date of delivery.

 

2. Return Process:
3. Contact Customer Support:To initiate a return, please contact our customer support team at letstalk@drushtigroups.in. Provide your order number and details about the product you wish to return.
4. Return Authorization:Our customer support team will guide you through the return process and provide you with a return authorization if your return meets the eligibility criteria.
5. Package the Item:Pack the item securely in the original packaging, including all accessories and documentation that were included with the product.
6. Shipping:Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
7. Tracking:We recommend using a trackable shipping service to ensure that we receive your returned item.

 

3. Refund Process:
4. Inspection:Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
5. Refund or Exchange:If the return is approved, we will process a refund to the original payment method or provide an exchange based on your preference.
6. Refund Timeframe:Refunds will be processed within 04 business days after the approval of the return. The time it takes for the refund to reflect in your account may vary based on your financial institution.

 

4. Non-Returnable Items:

• Certain items are non-returnable, including personalized or customized products and perishable goods such as incense sticks.

5. Damaged or Defective Products:
6. Contact Customer Support:If you receive a damaged or defective product, please contact our customer support team within 02 days of receiving the order.
7. Replacement or Refund:We will either replace the damaged or defective product or provide a refund based on your preference.

 

6. Changes to Return Policy:

• Drushti Business Solutions Private Limited reserves the right to update and revise this Return Policy at any time. Any changes will be effective immediately upon posting on our website.

7. Contact Information:

• If you have any questions or concerns about our Return Policy, please contact us at letstalk@drushtigroups.in.

By making a purchase on www.drushtigroups.in, you acknowledge that you have read, understood and agreed to the terms of this Return Policy.